Privacy Policy

MyHealthVia (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, myhealthvia.com, or contact us about our services.

This policy describes our website practices. It does not describe how we handle protected health information on behalf of healthcare clients, which is governed by separate written agreements and applicable law.

We may collect the following types of information:

• Personal identification information (name, email address, phone number, organization name)
• Business information (practice type, size, operational needs)
• Communication records (messages sent through our contact form or email)
• Website usage data (pages visited, time spent, browser type, IP address)
• Information provided during discovery calls or consultations

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Customize our services to meet your operational needs
• Communicate with you about our services, updates, and promotions
• Improve our website and service offerings
• Comply with legal obligations and enforce our agreements

This website is not intended for the collection of Protected Health Information (PHI). Please do not include patient or health information in our contact form, emails, or scheduling requests.

Where MyHealthVia provides services that involve PHI, we handle it under a written agreement with the healthcare organization (such as a Business Associate Agreement) and in line with applicable law.

We use appropriate technical and organizational measures to help protect information submitted through this website, including:

• Encrypted connections (SSL/TLS)
• Access controls and security monitoring
• Regular software updates and malware protection

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may use third-party services for website analytics, appointment scheduling, and communications. These providers process information on our behalf and under their own privacy policies. We do not sell your personal information to third parties.

Our website may use cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage patterns

You can control cookie settings through your browser preferences.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [Email address to be confirmed]
• Phone: [Phone number to be confirmed]